Privacy Policy

1. Introduction

Aura Skypool Dubai ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website auraskypooldubai.com (the "Website") or book our swimming experiences.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website or use our services.

2. Information We Collect

We may collect several types of information from and about users of our Website, including:

2.1 Personal Data

Personal data refers to any information that identifies you as an individual. We may collect the following personal data:

• Contact information (such as name, email address, mailing address, and phone number)
• Billing information (such as credit card details and billing address)
• Identity information (such as date of birth, passport or ID details for certain booking requirements)
• Reservation details (dates, preferences, special requirements)
• Profile information if you create an account with us

2.2 Non-Personal Data

We may also collect non-personal data about you, which includes:

• Usage data (such as pages visited, time spent on the Website, click-through data)
• Device information (such as IP address, browser type, operating system)
• Location data (general geographic location based on your IP address)

3. How We Collect Your Information

We collect your information through the following methods:

• Direct interactions: When you book a swimming experience, create an account, fill out forms, or correspond with us.
• Automated technologies: As you navigate through our Website, we may use cookies, web beacons, and other tracking technologies to collect data about your browsing actions and patterns.
• Third parties: We may receive information about you from third parties such as business partners, payment processors, and analytics providers.

4. How We Use Your Information

We may use the information we collect for various purposes, including:

• To process and fulfill your booking requests
• To create and maintain your account
• To process payments and send transaction confirmations
• To provide customer support and respond to inquiries
• To personalize your experience on our Website
• To send promotional materials and newsletters (if you opt in)
• To improve our Website, products, and services
• To protect against fraud and unauthorized transactions
• To comply with legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information.

Cookies are small files placed on your device that allow us to recognize your browser and remember certain information. We use the following types of cookies:

• Essential cookies: Required for the operation of our Website and enable you to use its features.
• Functional cookies: Allow us to remember choices you make and provide enhanced, personalized features.
• Analytical/performance cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously.
• Marketing cookies: Used to track visitors across websites to enable us to display relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Website may not function properly.

6. Disclosure of Your Information

We may share your personal information with:

• Service providers: Third-party vendors who provide services on our behalf, such as payment processing, website hosting, and IT services.
• Business partners: Hotels and venues where our pool experiences are located, to facilitate your booking.
• Legal compliance: We may disclose personal information in response to a court order, legal process, or government request.
• Business transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

7. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure socket layer (SSL) encryption to protect sensitive information transmitted online, and we also protect your information offline.

However, no Internet transmission is ever completely secure or error-free. In particular, emails sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via email.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access the personal information we hold about you
• The right to request correction of any inaccurate personal information we hold about you
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent at any time, where we rely on consent to process your personal information

To exercise any of these rights, please contact us at info@auraskypooldubai.com.

10. Marketing Communications

We may use your personal information to send you promotional information about our services if you have opted in to receive such communications. You can opt out of receiving marketing emails from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us at info@auraskypooldubai.com

11. Children's Privacy

Our Website and services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

12. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the information, including personal information, to the United Arab Emirates and process it there.

13. Changes to Our Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

14. Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at: